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brevven

@dave_andersen small claims court might work here. You sent them money and they didn't provide service. And enough claims and it might force them to improve things.

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David Andersen

@brevven That could be interesting, though I assume they have some updated ToS I never read that forces binding arbitration. I should see. It could be an amusing exercise - even to just see what happens if I took them to small claims over $50.

Sometimes companies try to go nuclear when you do that to head off people thinking they can, but ... it's worth understanding the options and risks.

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