@nex @mcc The problem is, arbitration clauses are enforceable. Like if this victim sat down to their last dinner and signed a contract saying any problems with dinner would be arbitrated not judged, then this would absolutely 100% be enforceable under US law.
It's a bit sketchy saying a streaming contract from years prior applies, but in general, arbitration requirements are 100% enforceable. This shouldn't be true but is.