Both of these results are usually completely orthogonal to the actual effect on productivity. You’re just measuring people’s sentiment towards the tool.
The later study usually reverts to the mean because the employee, when asked, is comparing the tool to a competitor, not the before state. As in, at that point when asked about the productivity benefit of cloud-based Word, they’re comparing it to Google Docs, not to the idea of dropping the cloud-based editor entirely
4/n
It’s quite unusual for a study like this on a new office tool, roughly two years after that tool—ChatGPT—exploded into people’s workplaces, to return such a resoundingly negative sentiment
But it fits with the studies on the actual functionality of said tool: the incredibly common and hard to fix errors, the biases, the general low quality of the output, and the often stated expectation from management that it’s a magic fix for the organisational catastrophe that is the mass layoff fad
5/5