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tef

@michaelgemar @mawhrin

the point you're missing here is that "we build processes that incorporate human error as a given, or they collapse, much like how we build literal buildings knowing full well we are subject to the laws of gravity"

3 comments
tef

@michaelgemar @mawhrin

your point of "ah, but isn't it always human error!" is missing how human error is used to excuse systematic failures of risk management—the load bearing word here is "blaming"

your processes should account for "an intern pressed the wrong key because their manager threatened to fire them"

that's why we have things like building codes, building inspections, certified professionals involved, rather than simply being "someone forgot a brick lol, never mind

Michael Gemar

@tef @mawhrin I don’t think we ultimately disagree.

Michael Gemar

@tef @mawhrin I agree, but it’s also us *building* the processes — they’re not just natural forces. If we fail to build resilient processes, that in itself is human error.

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