@Tupp_ed
The cry for “more efficiency” in services is hard for voters to reject, since it sounds like a good thing; who wouldn’t like to pay less for the same result? But you’re absolutely correct: most systems get large efficiency gains only at the expense of robustness, quality, or convenience.
@ThreeSigma @Tupp_ed
There's a reason that the relationship between Time/Cost/Quality is so central to business management.
Once the "accepted wisdom" of public service inefficiency has been established, it frees people to demand better, faster services at a lower price.