@amckinstry @Tupp_ed One of the best books I have read in business is this one https://www.amazon.com/Slack-Getting-Burnout-Busywork-Efficiency/dp/0767907698
Key principle: we need to allow for slack in processes so they can absorb delay, prevent burnout, but also have some reserves in the tank to deal with crises.
If @Tupp_ed wants to borrow my copy this can be arranged.
@DaraghOBrien @amckinstry @Tupp_ed
Another factor infecting taxpayer-funded public services is the Toyota Production Method (called Lean in North America).
It's predicated on minimalism in everything. Flat management. Limits on staffing. "Just in Time" Processes. Employee training replaced by manuals. Making the staff do the janitorial work.
Unpaid overtime to make up for inadequate staffing during vacations season, flu or hurricane season, or other "unexpected" events like pandemics.
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