Ursalzona :ursa: :Ryyca:

Ursalzona :ursa: :Ryyca:'s posts Post Back to profile

:alerta: Still Hetzner :alerta:

Please, someone is in Germany to get in touch with Hetzner?

I just received an email with an invoice saying that they are going to charge 24.46 euros to my credit card for the use of 278 hours of their service. Remembering that I only stayed at Hetzner for one day, soon after they took down my account and my site without warning. The email sent does not accept replies, I would have to log into my account. BUT MY ACCOUNT WAS DELETED BY HETZNER.

They deleted my account, but not my credit card! I'm almost crying here.

Invoice of 24,46 Euros for the use of 278 hours of servers

HETZNER
Dear Ms

Enclosed you will find your current invoice R0022851231 in PDF format.
The invoice amount of € 24.46 will soon be debited from your credit card.
Do you have any questions about the change in invoicing? You can find all the information you need at https://docs.hetzner.com/general/others/new-billing- model
To view and print the invoice a PDF reader is required.
If you have any questions, please send us a support request via the administration interface Robot https://robot.hetzner.com/support. Include the invoice number in your support request.
Please do not reply to this email.

Best regards
Your Hetzner Online Team

Like 2 May at 12:19 | Open on ursal.zone

14 comments | Expand all CWs

amós :Ryyca:

:alerta: Still Hetzner :alerta:

@Ursalzona This Hetzner is a total garbage!!!

2 May at 12:20 | Open on ursal.zone

Ursalzona :ursa: :Ryyca:

:alerta: Still Hetzner :alerta:

@ErikUden please, help

@lenzgr this was the first post:

https://ursal.zone/deck/@Ursalzona/112259839960115911

2 May at 12:31 | Open on ursal.zone

Erik Uden 🍑

@Ursalzona 274 hours is 11 days! Within a time frame of 24 days, this may only include the days after which your account got deleted.

Do you know whether the servers / VMs / etc. associated to the account have been deleted? Probably turned off.

I sadly cannot contact Hetzner any better than you can. I guess I can contact customer support, but they'll tell me the same things they told you...

2 May at 13:16 | Open on mastodon.de

Ursalzona :ursa: :Ryyca:

@ErikUden I just tagged a guy who works in there. There is a German phone for customer support - not sure if speaking in German they will treat you with a bit respect. The only thing I know is that Ursal.zone went down and my account was deleted. And I received the email saying that they terminated the contract and wouldn't give me the reasons why. Pure Kafka.

2 May at 13:27 | Open on ursal.zone

Erik Uden 🍑

@Ursalzona I will do the best I can. Do you have any account numbers you can DM me or info regarding the account? Your E-mail address associated with it etc.