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10 comments
Terence Eden

@AAKL that's a genuine notification from the legitimate Chase app.

AAKL

@Edent It sure sounds like it could be a scam.

Patrick

@AAKL @Edent I’d still be tempted to just say I’m calling the number on the back of my card for security purposes. Hang up and call. Though it does seem like that would be a little trickier to fake than a text/email alert.

AAKL

@ppb1701 @Edent Last time the bank sent a text, I dug up the legitimate number and called directly. Same in this situation.

Log 🪵

@Edent @AAKL The notification should specify whether you called the bank, or the bank called you. Would stop this MITM scam immediately.

Lionel 🦊

@log @Edent @AAKL and/or display the phone number that is calling the bank

Log 🪵

@lionel @Edent @AAKL Except that the PSTN is insecure garbage, and the scammer knows the customer phone number, because they call it, so they will spoof that number to the bank, and spoof the bank's number to the customer. The telecom has always been a weak link in security.

Chris Ferdinandi ⚓️

@AAKL @Edent You would be amazed at how often banks call you and then ask you questions to verify your identity.

adamrice

@AAKL @Edent My bank recently texted and robo-called me about fradulent activity. I logged on and saw that there was in fact fraudulent activity.

AskPippa🇨🇦

@adamrice @AAKL @Edent My bank let me choose 'email me every time there is any change to my account.' It's mildly annoying because I get an alert every time some interest is added. BUT! I got one alert about some different activity. A hacker had gotten into the account and had set up something to have money transferred to another bank. I called it in, it got fixed before money could be moved. And shortly after the bank improved their website security (I hear I wasn't the only one hacked around that time). So glad I signed up for that service -- it should be automatic for everyone.

@adamrice @AAKL @Edent My bank let me choose 'email me every time there is any change to my account.' It's mildly annoying because I get an alert every time some interest is added. BUT! I got one alert about some different activity. A hacker had gotten into the account and had set up something to have money transferred to another bank. I called it in, it got fixed before money could be moved. And shortly after the bank improved their website security (I hear I wasn't the only one hacked around that...

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