@simonwood @Edent Well, it asks for your password as well, which would significantly increase their confidence - although ofc this notification is not actually used to verify your identity in that situation.
But my point is that it's entirely believable that the bank would need *some* kind of verification when they call you, and a lot of people won't pick up on inconsistencies like this, especially when they've just been told someone has fraudulently taken ÂŁ300 out of their account
@CaptainJanegay @Edent Very true.
Asking for verification is ok, but it amazes me they don’t work on customer expectations - what you will be asked for when the bank calls - and also customers’ fraud literacy - how we can and should verify them!