Gregory's Server@simonwood @Edent one might assume even if they believed the bank was calling them, that they still need to confirm they got you and not someone else.
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@simonwood @Edent yeah, same. I had told my bank I intended to travel internationally and then when I got there my card stopped working and they called me saying there was suspected fraud on my card. I knew it was legit because I called back on the number on my card, but I think it's bad practice to initiate calls.  @flabberghaster @simonwood @Edent Yes, always call back on a phone number that you know to be legit when your "bank" calls. @flabberghaster @simonwood @Edent Indeed. They should, probably, do it like the good banks send mails: plaintext notification, no link at all, just an info - there is an important message in your Internet banking inbox, go there and fetch it. So even the call may be initiated in a way - hello, this is your bank, we need to talk to you immediately because of "reason without details" (e.g. there was a suspicious transaction we want to xcheck with you), please contact our telebanking number to proceed.  @herrman_sk @flabberghaster @simonwood @Edent Since I never answer the phone, that's what my bank does. Simple message requires me to initiate the proceeding. |
@flabberghaster @Edent I have had my actual bank call me, and then ask me (via security questions) to verify that I am actually me. I feel that was *training* customers to divulge information insecurely, as I had no way of knowing that they were who they were, and they wouldn’t have provided it if I’d gone along with their request.