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Top-level
 But back to making the AI bubble pay off: for AI to pay off, the human in the loop has to *reduce* the costs of the business buying an AI. No one who invests in an AI company believes that their returns will come from business customers to agree to *increase* their costs. The AI can't do your job, but the AI salesman can convince your boss to fire you and replace you with an AI anyway - that pitch is the most successful form of AI disinformation in the world. 23/ 9 comments
The only reason bosses want to buy robots is to fire humans and lower their costs. That's why "AI art" is such a pisser. There are plenty of harmless ways to automate art production with software - everything from a "healing brush" in Photoshop to deepfake tools that let a video-editor alter the eye-lines of all the extras in a scene to shift the focus. 25/ A graphic novelist who models a room in The Sims and then moves the camera around to get traceable geometry for different angles is a centaur - they are genuinely offloading some finicky drudgework onto a robot that is perfectly attentive and vigilant. But the pitch from "AI art" companies is "fire your graphic artists and replace them with botshit." 26/ They're pitching a world where the robots get to do all the creative stuff (badly) and humans have to work at robotic pace, with robotic vigilance, in order to catch the mistakes that the robots make at superhuman speed. Reverse centaurism is *brutal*. That's not news: Charlie Chaplin documented the problems of reverse centaurs nearly 100 years ago: https://en.wikipedia.org/wiki/Modern_Times_(film) 27/ As ever, the problem with a gadget isn't what it does: it's who it does it *for* and who it does it *to*. There are plenty of benefits from being a centaur - lots of ways that automation can help workers. But the only path to AI profitability lies in *reverse* centaurs, automation that turns the human in the loop into the crumple-zone for a robot: https://estsjournal.org/index.php/ests/article/view/260 28/ I'm touring my new, nationally bestselling novel *The Bezzle*! Catch me in Boston with Randall "XKCD" Munroe (Apr 11), then Providence (Apr 12) and beyond! https://pluralistic.net/2024/02/16/narrative-capitalism/#bezzle-tour eof/ @pluralistic Adding this to my list of perfect turns of phrase that also fucking suck.  @pluralistic Has anyone ever established that that was an AI chatbot? Lots of articles seem to assume it was AI; but the decision referred to an out-of-date support script - I think it was just a normal, dumb “choose your own adventure” bot interaction. |
Gregory's Server
An AI that "hallucinates" bad advice to fliers can't replace human customer service reps, but airlines are firing reps and replacing them with chatbots:
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
An AI that "hallucinates" bad legal advice to New Yorkers can't replace city services, but Mayor Adams still tells New Yorkers to get their legal advice from his chatbots:
https://arstechnica.com/ai/2024/03/nycs-government-chatbot-is-lying-about-city-laws-and-regulations/
24/
An AI that "hallucinates" bad advice to fliers can't replace human customer service reps, but airlines are firing reps and replacing them with chatbots:
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
An AI that "hallucinates" bad legal advice to New Yorkers can't replace city services, but Mayor Adams still tells New Yorkers to get their legal advice from his chatbots: