An AI that "hallucinates" bad advice to fliers can't replace human customer service reps, but airlines are firing reps and replacing them with chatbots:
An AI that "hallucinates" bad legal advice to New Yorkers can't replace city services, but Mayor Adams still tells New Yorkers to get their legal advice from his chatbots:
https://arstechnica.com/ai/2024/03/nycs-government-chatbot-is-lying-about-city-laws-and-regulations/
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The only reason bosses want to buy robots is to fire humans and lower their costs. That's why "AI art" is such a pisser. There are plenty of harmless ways to automate art production with software - everything from a "healing brush" in Photoshop to deepfake tools that let a video-editor alter the eye-lines of all the extras in a scene to shift the focus.
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