@adamgreenfield Something I see quite a bit in business is a mix of the British ability to innovate coupled with a feeling of being empowered to 'improve' things. This often results in people thinking they don't need to provide all the data on the task just completed, because it was not mandatory, using a different material because they hope it will be good enough (and avoids going back to the stores for the correct one) etc. It is not just about cutting costs!