In a low-diligence culture like the UK – a term I’ll explain shortly – overlaying digital systems (like these smart meters) over the processes of everyday life results not in efficiency or productivity gains, but in just the opposite: compounded failures that take extra time, effort and resource to correct. https://www.theguardian.com/business/2024/mar/26/smart-meter-rollout-number-faulty-machines-leaps-great-britain
@adamgreenfield that's because diligence and precision is for boffins, and no one here wants to be a boffin, and no one here wants to listen to them (I remember being really struck by that when radio 4 was interviewing my co founder - the interview started as a business one until they found out she studied maths at uni and then it weirdly switched to a boffin interview. It was so weird)
@adamgreenfield ugh I've read the thread and my British side wants to rail against it - but I can't.
@adamgreenfield If you had to guess what might create a low diligence or high diligence culture?