@adamgreenfield What you describe here is something I've observed in Germany, but only partially. Where this kind of low diligence is most evident is in jobcenters where the weakest of society have to beg for financial help and experience what you have have experienced: papers get lost, have to be resend, then get lost again, all the paperwork has to be filed again, until these people literally run out of money and lose all hope and stop opening their mail, as there is only bad news to expect.