@adamgreenfield when I first moved to the UK in about 2003 a fellow kiwi who'd been here a few years told me in passing that "there's a culture of incompetence here", and those words continue to be a good description. It's not evenly distributed, and individuals are not necessarily more incompetent that other places, but there's nevertheless a pervasive tendency to get things wrong.
I suspect (without real evidence) that it may have started as a sort of passive resistance to generations of being ground down by kings and tories, but I can't support this suspicion.
A related but different point is there's also a lot of nonsensical systems in place where following the letter of the procedure will not give the desired result, you just have to magically know how to fudge things just so.
@xenogon @adamgreenfield there is no single culture, NHS, Legal jurisdiction or education system in the U.K. and much of failings in England are totally irrelevant and inapplicable to NI, Wales and Scotland. The other 3 nations have their own challenged, but when will ignorant comments from those who equate England as U.K. stop?