@GossiTheDog the company I used to work for, three years ago, recently added AI for their software support team. I only know this because the AI helpfully processed a test support case I raised eight years ago whilst I managed the support teams and sent me an email gloating about it, followed by a customer experience survey email. So I helpfully responded that it did an absolutely terrible job and cited several reasons why, with enough obtuse wording to help it learn from the experience.