@lrvick " "non standard communication" methods like phone or email."

WTF, how does that work? phone and email are standard communication methods, the health care provider hell bent on using a bespoke app is the one that is non standard. Every time I hear of things like this I am reminded of why the US needs to have single payer healthcare - publicly owned, publicly run healthcare system that is answerable to the people of the United States not to the shareholders as it stands at the moment.