@Jennifer @adrienne @rob11563 @lrvick @tphinney I agree with Adrienne that you won't know if the AGs office can help if you don't try. There are people who want to assist in these matters if given a chance plus you would be throwing sunlight on the problem instead of letting companies simply get away with poor behavior. You could be pleasantly surprised. I used to be a professional consumer advocate and the wins are worth fighting for.