@rob11563 @lrvick @tphinney @Jennifer Dropped 3 returns @ Kohls yesterday. Had printed RMA with product named for each. Good thing, since clerk's first question was "Which RMA goes with which return?" Much harder to find in email on phone, which is why I printed them in the first place. Clerk could not be bothered to read paper cause expecting to scan phone. Something wrong here. 😝