@jdp23
>> you have to vary your tactics based on the functionality and norms of the underlying platform(s)

Yeah, that's exactly right. Due to space and how in the weeds this is, I didn't really have the ability to further explore how users can have totally different views on convos here--could be its own paper or a few--but it's so impt. I'm not sure if that's the underlying reason for breakdowns, but it sure doesn't *help*