Gregory's Server@lrvick I really thought we had longer before "Everything not forbidden is compulsory" made the rounds again... I'd like to say I have hopes of a quick resolution in your favor, but I doubt there is any precedence establishing non-device owners as a protected class. Reading in between the lines I'm imagining that you're dealing with a private institution, which will unfortunately lean hard into not being compelled to provide services to someone "unwilling to make reasonable arrangements".
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@kung_fu_emu It is a private medical institution, and non-apple-google owners is not a traditional protected class, however they lied to me at the start of treatment saying they they could use phone calls (I have voip DECT phones), email, and in person with no problem, then changed their minds partway through treatment demanding Google/Apple causing me to waste a lot of time and emotional energy.
Now I have to find someone and somewhere else for a time-sensitive need.