Gregory's Server@silvermoon82 @stavvers But suppose it were a human being working for them that told a customer, in writing, on an official communication channel, that they could get a discount. Seems the airline would be forced to honor that.
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Top-level
 @silvermoon82 @stavvers But suppose it were a human being working for them that told a customer, in writing, on an official communication channel, that they could get a discount. Seems the airline would be forced to honor that. 1 comment
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@not2b @silvermoon82 @stavvers
Absolutely. Of course then they’d fire that employee, but they won’t do that with their Chatbot, because it replaces several (hundreds?) of human customer service reps, and saves them more money in the long run than it might lose on a few airfares it has to reimburse.