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Top-level
 @stavvers This is my favorite story of the year. It's about time a company got bit in the ass by their aggressive cost-cutting AI nonsense. And the thing is, it was absolutely peanuts to Air Canada. But you know this precedent means all companies will now hesitate to deploy this garbage for fear of much larger potential damages. 4 comments
@zorinlynx @stavvers Except for this: "Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate." So all they'll do is add a disclaimer. But still fire all the human customer support reps so the lying chatbot is your only option.  why post the question to the chatbot if you'd be lied to, and if you were lied to it's your fault asking the question to the bot @robinadams @zorinlynx @stavvers @dozymoe @robinadams @zorinlynx @stavvers Yeah, good observation! Why did Air Canada even waste money on an AI chatbot if all they really wanted was fire customer support? If I were a shareholder, I would demand a thorough explanation of this failed investment by the executive team… |
Gregory's Server
@zorinlynx my favourite detail in the story is they disabled the chatbot over those peanuts because they *know* they got off lightly