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Paul Cantrell

You know how young children will see some toy or shiny object on a store shelf, and somehow — by design! Marketers know what they’re doing! — they instantly •have• to have it, and are obsessed, and all sense and proportion go out they window and they need it now now NOW, but if they get it they soon abandon it because it’s junk that only looked good on the shelf?

It’s like that with CEOs and AI right now.

32 comments
Keith Ammann 🔜 Big Bad Con

@inthehands If only we could abandon the CEOs when the shine wears off.

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@KeithAmmann
Seriously this. There should be a way to eject C levels besides snitching to the board cause the board might be palls with them anyway or other worse conflict-of-interest dynamics
@inthehands

Paul Cantrell

It’s really a perfect storm right now for gen AI to create this “shiny object” effect:

• Companies increasingly investor-driven, pressure shifts from growth to cash extraction

• Salary for knowledge-based jobs increasingly drives cost structure

• Pandemic took 1-2 million people out of the workforce; labor has increased leverage

• But wealth & power ever more concentrated with executives & investors

Paul Cantrell

So picture it: you hold the reins of the company, you just neeeeed to get more cash out of it faster, but that’s hard because you’re paying all these people all this money for all these things that you don’t quite understand but seem like they •should• be a lot easier…

…and suddenly somebody says you can just replace them all with machines?! Prayers answered!

It’s pretty hard not to switch off the thinking part of your brain at that point. Shiny toy on the store shelf.

Paul Cantrell

Special props to those shiny object marketers for pumping their AI hype through MBA programs for •years• now. Folks have been graduating that world for years hearing that AI is going to replace all sorts of skilled — costly! — jobs, so when the sales pitches finally landed on their doorstop, they were primed to believe it. Product placement in professional programs: it works!

Like I said, those marketers know what they’re doing. They are right inside the kids’ brains.

Paul Cantrell

Anyway, this whole thread stems from a conversation I was having with my parents about some comically unhelpful AI assistant tech they’d encountered, and I said, “You’d think that we’d have learned these lessons from Clippy 20 years ago….”

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@inthehands

Just wanted to pause this morning and express how much I love reading your posts.

Paul Cantrell

@Itty53
Aw, thanks! For me they are sort of a form of primal scream therapy in complete sentence, so I’m puzzled but pleased that people seem to enjoy them.

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@inthehands

I feel that. It's why I'm here too. Keep on doing your thing, and good luck to you out there.

Jeff Miller (orange hatband)

@inthehands Or the lessons from Microsoft's Tay about how terrible things can get, how quickly.

Paul Cantrell

Obviously the investment horizons companies are looking at are far longer, even in their happy imaginations, but I’m still feeling unreasonably smug about my entire thread above reading this from @maxkennerly (whose comment is spot on):
mstdn.social/@maxkennerly/1112

The Corodon

@inthehands
It can be hard but you could think--one well might!--that difficult calls like that are why CEOs receive above-average compensation.

McNulla

@thecorodon @inthehands
CEOs are compensated for making wrong decisions too. Maybe we should have AI CEOs?

Paul Cantrell

@mcnulla @thecorodon
Honestly their jobs as performed in reality seem a whole lot more suitable for replacement with LLMs than programmers, lawyers, or folks taking support calls

The Corodon

@inthehands @mcnulla
I mean snark aside, AIs seem to show genuine promise in *identifying* patterns rather than *generating* then (e.g. reading mammograms). I assume it could have useful potential as a diagnostic tool in business as well.
But CEOs will have to adapt to this new normal by finding ways to differentiate their offerings from an algorithmic application of MBA principles and oh darn there's that snark again.

Paul Cantrell

@thecorodon @mcnulla
Yeah…unlike, say, blockchain, there really is a “there” there with the current generation of AI. Your detection / generation distinction is a helpful heuristic, as is “Is it OK if the output is kinda bullshit?” But AI in its current state is new, it's going to spending a long time thwarting our intuitions before we get competent at figuring out what it’s good for.

The Corodon

@KeithAmmann @mcnulla @inthehands
If LLMs can make decisions that are only equally bad, the savings would be considerable.
In fact they could make slightly worse decisions and still be a net improvement.

Paul Cantrell

@KeithAmmann @mcnulla @thecorodon
By “jobs as performed,” I meant that training them on the decisions made by human CEOs might at least produce results of similar quality.

M.rauder

@mcnulla @thecorodon @inthehands

How about “Board as a Service”

Have a collection of AI’s for corporate governance to oversee corporations, and set executive CEO pay.

Get them to outsource corporate boards to save money as a good governance function.

It’s a win-win-win!

/s

George Borewell

@inthehands
This, right here. I've never met (or worked for) a CEO who didn't think operations should be easier than it is...

No suggestion on how. Just press a button and money comes out. Never the case.

Dan Jacob

@inthehands someone needs to tell them "we have AI at home"

Vicla

@inthehands the funny thing is that the job most likely to be replaced by an AI is that of CEO

Corstian Boerman

@inthehands To counteract the shiney object syndrome with the kid we implicitly have the rule that whenever we go to the bookstore they can get one or two as well!

Limits the SOD to legos and books 😎

Carlo Zottmann

@inthehands I have not once looked at a CEO and thought, “I have to have that”

rexi

@inthehands
just wait till they here about about the first CEO-AI to voted in by a board of directors...

Paul Cantrell

@BTowersCoding Yeah, that was a careless shorthand on my part. If only.

Nicolas Ward

@inthehands @wlonk My sister and I learned this lesson with Domino Rally. Had seen on TV, looked great on shelf! Had a Toys R Us gift card, got it home, broken and missing parts. Replaced; quickly realized it took forever to setup for like 30 seconds of fun and even then it barely worked. Ending up exchanging for a nice reliable combo box of Risk + Castles Risk (which my parents only got rid of in the last year).

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