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TobiasG

@isotopp I always find it super interesting to get new perspectives on things that "just work" for me, and have for over a year now.

I just had a look through Element's onboarding experience and it's quite confusing to me how your onboarding experience ended up so bad. Both the Element desktop app, as well as the iOS app, as well as the web app have very clear "create account" workflows easily visible. Heck, you can even "log in with apple".

6 comments
Kris

@tobiasgies

Why would I "log in with multibillion dollar company", when I am trying to use a distributed secure system that was created supposedly specifically to make me independent from multibillion dollar companies?

I create a unique mail adress only for this application (kris-<somename>@koehntopp.de) and use this, and only for this purpose. This is so that I can identify when the address is being leaked.

TobiasG

@isotopp Like, I'm not trying to invalidate your experience, I'm sure it happened like you wrote it - I'm just confused how you got catapulted out of the funnel so badly.

Kris

@tobiasgies

Since the server says I have no Account, I made the same account again.

I get a validation email.

As you can see, I still have the first validation email.

I grab the URL, which is longer than 80 characters, and paste it successfully.

I am validated.

THIS TIME I accidentally did not close the create account window, and find myself logged in.

Apparently YOU MUST NOT CLOSE THIS WINDOW or no account will be created. This is not stated anywhere and is a stupid and hostile idea.

Kris

@tobiasgies

I find the button to log myself out, to test login and validate that the password manager works.

On trying to sign on again, I get this.

DeepBlue V7.X

@isotopp@chaos.social @tobiasgies@chaos.social That's fine, you probably don't have any encrypted messages to lose anyway. Usually during the bootstrap it explains, that you have a recovery key for encrypted messages or you can verify your login against an existing session to access the encrypted messages. In your case you signed out all of your devices and apparently never set up the recovery key (probably because you confused the email verification step). The Element UX around bootstrap isn't great though, I agree.

@isotopp@chaos.social @tobiasgies@chaos.social That's fine, you probably don't have any encrypted messages to lose anyway. Usually during the bootstrap it explains, that you have a recovery key for encrypted messages or you can verify your login against an existing session to access the encrypted messages. In your case you signed out all of your devices and apparently never set up the recovery key (probably because you confused the email verification step). The Element UX around bootstrap isn't great...

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