@CiaraNi
Not that I'm saying you're wrong or anything like that, some companies really seem to go out of their way to put off potential customers, but I believe a lot of your examples could be categorized as <grumpy old person>.
"Why can't I just send these people a fax?"
"How about a good old paper brochure for this product"
"This saloon sucks, they don't even have a place to tie up my horse."