Gregory's Server@CiaraNi the coat check at the MoMA in New York makes you enter a phone number on a tablet. And then proceeds to sms you a link to give a tip to the staff. That's also the phone number you need to enter when you pick up your jacket - the app shows them the code of the location where they hung it.
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3 comments
@CiaraNi it's an adjacent problem too. a bunch of simple things that didn't use to need electricity now do. Like when stores close down if the electricity is out because barcode readers, registers and payment terminals don't work. |
@claujours Amazing. The presumption upon the guest's time. The assumption that the guest has a phone with enough battery and data. The nudging for a tip (pay your staff better!). And it must take more CO2 than handing out nice reusable wooden discs with numbers on them.
Thanks for sharing this. I'm adding it to my go-to examples. (The WiFi-operated kettle + the young local who told me to 'look it up on my phone' when I asked if he knew where a particular building was on a confusing street.)