@seanddotmedotuk I get that smaller local companies don't have lots of resources, but I am amazed that they don't realise that they are excluding custom by not, for example, putting the menu on a basic web site. I think they live in a bubble, forgetting that only the most loyal customers are following their Instagram. Most of us just want the basics - opening hours, contact info, menu, etc. at first glance.
@CiaraNi I can understand that they don't have the resources to host/setup/maintain a simple website. Am fine with Facebook/Instagram etc as long as it doesn't require sign-up and the important information is easy to find.
Places that have a website and out of date social media is a completely different issue.