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Mike "piñata economy" Sims

@CiaraNi Went to a jewelry store to buy a necklace. Decided to. The process involved the sales rep pulling up the standard public store website and then walking me through entering the info and buying it online. Do they have any stock whatsoever in the store, except one to try on? No.

10 Dec 2023 at 15:09 | Wall-to-wall | Open on mstdn.ca
5 comments
Ciara

@peltast That's a shining example of the issue!

10 Dec 2023 at 17:33 | Open on mastodon.green
Mike "piñata economy" Sims

@CiaraNi I could pay extra for expedited shipping if I wanted it sooner!

10 Dec 2023 at 17:51 | Open on mstdn.ca
Ciara

@peltast Ah, capitalism - never lets us down!

10 Dec 2023 at 18:00 | Open on mastodon.green
rastilin

@peltast @CiaraNi

I bet that place goes broke. I'm sure it works great in the short term with saving money, but I can't imagine trying to build any kind of customer loyalty with that. Once people accept using an online store for jewelry, they can use any online store, doesn't have to be yours. At that point you're competing against the planet.

McDonalds can make their terminals and apps work because they're a world wide brand, there's no immediate substitute for McDonalds that's "just like it". But I think people trying to follow in those footsteps are going to go broke, which is fine, because it's obviously customer-hostile, and why would someone feel comfortable buying from a store that seems to hate them?

@peltast @CiaraNi

I bet that place goes broke. I'm sure it works great in the short term with saving money, but I can't imagine trying to build any kind of customer loyalty with that. Once people accept using an online store for jewelry, they can use any online store, doesn't have to be yours. At that point you're competing against the planet.

11 Dec 2023 at 11:41 | Open on aus.social
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