@nowster That's so awful. I've seen a few people caught in this nightmare digital loop - can't do A until you provide B, can't provide B with C, can't get C without A. It's especially awful when it's for essentials like prescriptions. And this new trick of decommissioning websites drives me bananas - they fulfil functions that apps don't and can't!
@CiaraNi The "app" is mostly a skinned website anyway. You can access the same stuff using a web browser. However they're bouncing off the NHS England site for authentication, but crucially missing the bit where you can ask your GP for some magic codes to use as last resort authentication.