@Pepijn That was a great thing you did. Must have been a tough experience.

The emergency service link is a good example of technology that's beneficial when used appropriately, but problematic when humans don't use situational judgment when using it. If (recent example) a distressed man can't find the SMS and link on the fiddly phone that he's also trying to talk into while his wife is injured beside him, then the dispatcher needs to stop repeatedly demanding he use the link and just send help.