@silberspur It is a short-sighted policy, I think - it excludes entire groups. I needed to return something recently and discovered that the little local shop has no regular opening hours and no sign with opening times. I finally succeeded in catching it open and was told the 14-day return period was up. When I politely said I had tried several times before but they had no advertised opening hours, they said 'we post them each week on Instagram'.