@bert_hubert That's a strong text. To an extent, I can relate.

The text doesn't seems to differentiate between 'anonymous' to 'non-paying' help-seekers, which confuses me a bit. The text even implies that people are anonymous because procurement doesn't understand paying for free software.

Aren't those two different things in your experience? My experience is that people not wanting to pay (or not even considering that payment is "a thing") mostly happily use their corporate email.