@talon I agree, and if they have an email address or whatever then we should definitely complain. But a problem is a problem. It is not a good experience if it gets things confidently wrong. You know why it happens because you know how the tech works. Someone without that experience would have hit "problems" without hesitation.
@guilevi @talon THey have a very active slack community for the testers. But I have noticed and do agree with all of your points. The hallucinating AI is a really big issue.