@J12t as someone who worked in tech support for two years, I can confidently say it's just as enraging being on the other side of that call.

I had people straight-up lie to me and tell me they'd tried rebooting when I knew a reboot should solve their problem and they clearly hadn't. I had people yell at me for 20 solid minutes for being unwilling/unable to disable a critical security feature because it inconvenienced them. I had to argue with people who *thought* they knew what was wrong and supposedly had extra insight but really had no idea what they were talking about.

As for the script, often you don't have any choice and it's management's fault. A tech could know the exact solution to your problem but they're not allowed to tell you before following the script.

Also there's a reason why rebooting is such a common suggestion. Reboots and password resets solved 85% of the calls I took.