@megmac thank you for calling this concept put to me. I immediately recognized this in sooo many things.

Annoyingly, social media outrage about some smaller or bigger issue in some commercial software product is sometimes minimized by corporations as a storm in a puddle, instead of recognized as an exasperated last ditch attempt to get a course correction.

Also, this is why App-store reviews are used for bug and UX issue reports. It's one of the places where consumers feel they have leverage.