@calcifer I get this ALL THE TIME with not just demands for support, but demands for a say in project management, feature development decisions, etc simply for being a user of said software.

All the replies here talking about projects needing to act to set expectations are missing the fact that when informed of the level of support available for a project, the vast majority of users will continue to insist that they are owed levels of support never offeted in any way by the project.

Not all users are entitled jerks, but there's a very significant correlation between users that will ask for un-offered support in the first place and users that will keep demanding it despite being informed that it is simply not available.