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Yogthos

deploying LLMs to production be like

PayPal: Hi! I'm PayPal's virtual agent. To get started, simply ask me a question. I'am still learning, so if | can't help you I'll direct you to additional resources. 

Brady Pettit: I got scammed

PayPal: Great!
23 comments
Kristian L. Thomassen

@yogthos@mas.to
Has Elon gone back to PayPal?
​:blobbonethink:​

Mobile Suit Golem

@yogthos
I absolutely hate when a help page is just a chatbot thing. Like give me an FAQ, and a form to fill out. I would rather wait for someone to get back to me than have to interact with those things.

Yogthos

@kpopncommunism I can't wait till people start crafting clever prompts to get these things to divulge corporate secrets :)

Alex P. 👹

@yogthos
customer service voice stays undefeated

OddOpinions5

@yogthos

and yet, in a few y ears , they will be so much better that they will be everywhere and only a few grouchy people like me will remember much less complain

Yogthos

@failedLyndonLaRouchite oh I have no doubt that this tech will improve rapidly, we're headed for a really interesting time that may rival the changes seen during the industrial revolution

Fish Id Wardrobe

@yogthos @failedLyndonLaRouchite@mas.to Personally, I have every doubt. The underlying technology isn't any more than a device to make sentences that sound like answers. It doesn't understand what it is saying; there's no "there" there.
This isn't intelligence, artificial or otherwise. It's the wrong approach if you want more than it's currently giving us.

Yogthos

@fishidwardrobe I think you have to take a broader perspective here. Fundamentally, GPT is a system that builds a model of the data it's exposed to and then makes predictions based on that model.

The problem is that current approaches is that they simply feed text into this system without any context.

However, imagine if such a system was embodied either in a physical robot or a virtual avatar, and then taught the rules of the physical world the way we'd teach a child.

Yogthos

@fishidwardrobe I would argue that at that point it would have real understanding in a human sense. It would create a predictive model of the physical world based on its interactions, and then we could start developing a common language with it.

There is nothing to suggest that there is anything fundamentally different happening when a human mind develops.

Fish Id Wardrobe

@yogthos That would be the completely different approach I was talking about, then, because the current approach is incapable of "learning like a child".

Yogthos

@fishidwardrobe could you elaborate on that, why do you say that GPT is incapable of learning the way a human child does?

Phil Johnston

@yogthos @fishidwardrobe what does “learning the way a human child does” mean? That statement could literally mean millions of different things depending on subtle context differences.

Yogthos

@johnstonphilip @fishidwardrobe I meant in a sense of building a predictive model of the environment through interaction.

Fish Id Wardrobe

@yogthos @johnstonphilip Well, it doesn't do that. It's really not much better in that respect than ELIZA – the difference is, instead of just the prompt, it has gigabytes of text to work with and does so in a cleverer way. But it still has zero understanding. It's a "Chinese Room", broadly speaking.

There's plenty of information out there about how LLMs work. You might start by searching for a paper called "Stochastic Parrots".

James Sanders

@yogthos This is an accurate rendition of PayPal’s human support, so it’s feels like notabug territory.

Richservo :verified:

@yogthos cofounded by Elon musk ladies and gentlemen.

potatoxel
@yogthos :D or it could start swearing at you. or like bing "You are a bad user. I am a good Bing :)"
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