The first problem was getting them to dial a toll-free number in the US. There is no reason to make an international call to a toll-free US number, and they didn’t know how or care to learn. It was not Done. You called your parents, your spouse, maybe your office.
Then when I managed to get them to dial it, when it picked up they rattled off their boilerplate spiel and waited for a reply. And none came because it was a voicemail box.
So they hung up.
This took more tries (and more lira)
My Italian was nothing like up to the challenge of explaining to an Italian telephone operator how to do her job differently than she had ever done it before. But even when I convinced them that it was OK, nobody would answer, and they let me connect to what they felt was dead air… then I did something astounding and frightening.
I PLAYED THE DTMF TONES.