Consider two companies' tech support via chat. Company A, automatically, e-mails you a full transcript of your support chat at the end of the chat. Company B does not even offer a button to download the chat and copy-paste is hard to do because some kind of auto-scroll Javascript hackery.
Which of those two companies is more trustworthy? More worth your business?
@J12t Probably the first one who send the transcript !?!?