Gregory's Server@pikolman @bencurthoys I felt that this was half of my job leading a small tech team in a growing startup.
I'd get all kinds of requests from operations and support teams, and I could either do what they asked and not really improve anything, or I can keep asking (like changing the exam question) until we arrive at an actual solution that improves our lives.
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@autistic_enby @pikolman oh god the number of times I have had to say no to "a button here that does X". I listen to my customers when they tell me about their business needs, what they are trying to achieve, but their proposed solutions (usually a button that relies on the software being psychic) are almost always shit.