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Vivaldi

At the end of last week, we encountered some issues with the database performance of our Sync service. While our team successfully brought the service back online, it is still experiencing instability. This is currently affecting about one-third of Sync users.

Our team is actively working on resolving this as quickly as possible. Thank you for your patience!

🔍 Stay up to date on the status of our services and get the latest updates at vivaldistatus.com.

We apologize for any inconvenience this may have caused and appreciate your understanding. 🙏

10 December at 12:17 | Open on social.vivaldi.net
7 comments
fredallas

Hello @Vivaldi :tony_happy:

I think the vivaldistatus.com website should be added to some of your troubleshooting guides so anyone can check it if they are having a problem, at least the ones that involve things like sync and webmail. This is one of the troubleshooting guides I am referring to help.vivaldi.com/desktop/troub

Thanks,
Fred.

10 December at 13:19 | Open on social.vivaldi.net
Vivaldi

@fredallas
Very good point. Thanks for bringing this to our attention. :tony_normal:
Webmail's troubleshooting Help page already had the info, but we've updated Sync's Help page now too.

10 December at 13:31 | Open on social.vivaldi.net
far4

@Vivaldi @fredallas
It would be even better if in each browser (desktop/mobile) in the sync section of the settings a detailed message about the cause of the error would be given.

At least at the level: "this is not your local error, this is an error of our servers. Don't worry, we are fixing them. You don't have to do anything - just wait for us to do it."

Because a lot of people panic and start reinstalling their browser, trying to reset their data - and all need is accurate information about where it broke and what need to do. You can even draw a funny picture from the Don't panic! :) Don't worry, don't panic.

@Vivaldi @fredallas
It would be even better if in each browser (desktop/mobile) in the sync section of the settings a detailed message about the cause of the error would be given.

At least at the level: "this is not your local error, this is an error of our servers. Don't worry, we are fixing them. You don't have to do anything - just wait for us to do it."

11 December at 6:19 | Open on social.vivaldi.net
Shane Rogers

@Vivaldi It's definitely an annoyance to be in the third of users not able to sync currently, but I suppose it's a great sign that the user base growth has necessitated the expansion of resources.

10 December at 16:12 | Open on social.lol
Caf ☕

@Vivaldi guys... it's taking forever now. :(

12 December at 10:41 | Open on mastodon.social
Chad McCullough

@Vivaldi Is there an update on this issue? The last update was 2 days ago.

12 December at 13:39 | Open on fosstodon.org
x-15a2

@Vivaldi Hey folks, it's been 2 days since update #6 on vivaldistatus.com. Can you please provide an update and eta of when things will be back online? Thanks!

12 December at 14:25 | Open on social.vivaldi.net
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