@gisgeek this. There was a very good person managing their IT infrastructure, years ago. But this person approached the retirement age and they never fully replaced this position. So now everything's decided by an external person but this person is just developing stuff.
I'm quite disappointed by the owners. They seem to ignore the problems, even if they're aware of them. And when someone starts saying "let's go to the cloud and dismiss the old crap you have" seems to be quite appealing. They think they won't have any problem anymore.
@stefano
I think many small/medium offices (both in the public and private sectors) are in the same conditions here. They are not able to scale up and are stuck in obsolete processes and systems. Then people complain about low productivity...