@annaecook A company I'm currently looking for an alternative for has stopped using email for customer support. When I tried to send them a picture of the damaged product I got an auto-reply "to keep our service as prompt as possible we have removed email as a communication channel with our Customer Care team." When I finally got around to calling them (their stupid chatbot doesn't work) I asked them how to send them the picture, their response was "facebook." 🤦‍♂️