My flat is a special case when it comes to installing fiber. It's more complicated than "put a fiber through the pipe, plug it to the OPC and to the box, checks it connects".

ISPs are very bad at handling special cases.

Fortunately, the tech guy is supposed to call you the day before the installation. And mine did. So I explained all the peculiarities of the setup, telling him what he would need to do, etc. The guy was very understanding and patient, and assured me he had written down everything and would bring the proper tools. I was Starting To Believe.

Today, the tech guy texts me, saying the higher-ups at the company yoinked him from the case and would send another technician. He does not know whether all the information I gave could be transmitted to the other guy.

The installation was scheduled to begin 10 minutes ago. I haven't heard anything from the second guy yet.

The company doesn't care about its employees, obviously, and it does not care about end users because end users are not its customers. The company is a contractor for the ISP. And if I give a bad review of the contractor to the ISP, which would be my only leverage, 1. the ISP isn't going to do anything, and 2. if by miracle the ISP does something, the technicians, including the professional and conscientious one, will face the consequences, not the contractor's shitty decision makers.

This shit happens all day, every day, with every service in our society. Nothing works properly anymore, it is impossible to get anything done without a completely disproportionate amount of effort.

Capitalism is great.