@Gustodon @libroraptor @georgepenney All these horrors stem from the owner's desire to squeeze the very last cent of profit out of the business. They hire the fewest workers they can possibly get away with, then drive them to go faster. The workers hate the job and don't care about doing it well.

The place where I shop is a family business. They own 2 supermarkets. No profit-hungry shareholders. They've made the experience of shopping there pleasant. There are several eateries inside the store. No one is in a hurry. There's no musak: local people volunteer to play a baby grand piano that's right in the middle of the store and there's another old honky-tonk piano where a guy sometimes plays jazz accompanied by a double bass.

I fell over in the carpark once and they really took good care of me. Someone went and got my groceries for me and they didn't charge me for them. A guy called me a couple of days later to see how I was. It's human-oriented, not de-humanising.