@stefano @maxinstuff "it's not exposed" is still being difficult for the sake of being difficult. And first level is not authorized nor trained to deal with that; but that was their initial interaction with you.
If it was insecure, it would still need to be patched.
@RichiH @maxinstuff Yes, perhaps my approach wasn't excellent; I could have explained the situation earlier. But the outcome wouldn't have been different. Fundamentally, what saddens me is this average attitude of presumption of guilt. If I don't see SSH, I assume it's vulnerable and therefore I intervene. Unfortunately, this is just one of many experiences in this regard...