@nixCraft
You're right, and disasters are not always like Crowdstrike.

I was once at one of the better known Fortune 500 IT companies who had been prioritizing new features over bug fixes for many years, and as a result their reliability had deteriorated and was starting to impact their reputation and sales.

So far, nothing surprising, but the really surprising outcome was that someone managed to convince top management of the nature of the long term mistake, and they entered a 1.5 year cycle of doing literally nothing but bug fixes -- no new features handled at *all* -- which caused much weeping and gnashing of teeth and much general complaining. But they stuck with it.

And these days they're back to having a top tier reputation. As Fortune 500 goes; YMMV.

The point being that product bugs sometimes should be considered in the category of "outage" even when no single bug is severity 1.