Gregory's Server
⬆️ this
If you're in the UK you have the section 75 credit protection on credit cards. For debit cards you can also do a chargeback, but it offers less protection and the vendor can claim it's a valid charge.
Last year I had to do a £1300 S75 claim from a company called Halfords (now known as Halfrauds) on an ebike that failed, was replaced and failed again, each time after 250miles.
Returned the bike, they ignored it for 10 weeks until CC issued refund. 1/2
@malwaretech @arunsivadasan
It was only when the CC company said if they didn't respond by a specific date they'd refund me... than 24hrs before the deadline... they emailed me and said 'no faults found, you need to pick it up'
But as I'd already rejected the bike as 'not fit for the purpose purchased' under consumer protection laws... it was too late.
Got my refund a few days later, bought a better bike from a better company and have never set foot in their stores again.